Terms and Conditions

Effective Date: September 7, 2026

Last Updated: September 7, 2026

Welcome to Aquality Pools LLC. By utilizing our pool maintenance, repair, and cleaning services, or by communicating with us via SMS, you agree to these Terms and Conditions.

1. SMS / Text Messaging Program Terms

  • Program Description: Aquality Pools LLC provides conversational and operational text messages (SMS) to clients regarding appointment scheduling, service reminders, technician arrival updates, chemical service reports, and customer service inquiries.

  • Opt-In Consent: By providing your mobile number to Aquality Pools LLC via our website, service agreement, phone, or in person, you consent to receive operational SMS communications from us.

  • Message Frequency: Message frequency varies depending on your scheduled service frequency and customer support interactions.

  • Message and Data Rates: Standard message and data rates may apply based on your cellular carrier plan.

  • Opt-Out (STOP): You may cancel the SMS service at any time by texting STOP to 540-584-1151. After sending STOP, you will receive one final message confirming your unsubscribe status, and no further messages will be sent unless requested.

  • Customer Support (HELP): For assistance or questions regarding our messaging program, reply HELP to any text message, call us at 540-584-1151, or email contact@aqualitypoolsllc.com.

  • Carrier Liability Disclaimer: Mobile carriers (including but not limited to AT&T, T-Mobile, and Verizon) are not liable for delayed or undelivered messages.

Opt-Out Instructions:

To opt out, reply STOP to any text message from Aquality Pools LLC. After you send STOP, you will no longer receive SMS messages unless you opt in again.

Help Instructions:

For help, reply HELP to any text message or contact Aquality Pools LLC at 540-584-1151 or contact@aqualitypoolsllc.com.

2. Privacy

Your privacy is important to us. Please review our Privacy Policy at https://www.aqualitypoolsllc.com/privacy to understand how we collect and safeguard your information. Mobile opt-in data and consent will not be sold or shared with third parties for marketing purposes.

3. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

  • Company: Aquality Pools LLC

  • Phone: 540-584-1151

  • Email: contact@aqualitypoolsllc.com

  • Mailing Address: 162 St John Road, Salem, VA 24153