Privacy Policy

Privacy Policy for Aquality Pools LLC

Effective Date: September 6, 2026

Last Updated: September 6, 2026

At Aquality Pools LLC ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request our services, or communicate with us via phone, email, or text message (SMS).

1. Information We Collect

We collect information directly from you when you request a service quote, schedule maintenance or repairs, contact customer support, or submit an inquiry on our website. This information may include:

  • Full name

  • Service address and billing address

  • Email address

  • Phone number (mobile or landline)

  • Pool specifications and service request details

2. How We Use Your Information

We use the personal information we collect solely for legitimate business operations, including:

  • Scheduling, confirming, and completing pool maintenance, cleaning, inspections, and repairs.

  • Sending operational service updates, technician arrival notifications, and invoices.

  • Responding directly to your inquiries and service requests.

  • We maintain administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure of personal information, and only authorized personnel may access SMS registration data for essential business purposes.

  • Processing customer payments and managing billing records.

3. SMS and Mobile Communications

By opting in, you agree to receive SMS messages from Aquality Pools LLC related exclusively to appointment scheduling, service updates, dispatch notifications, and customer support.

  • No Sharing of Mobile Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared, sold, rented, or traded to any third parties under any circumstances.

  • Non-Sharing Clause: Consumer personal data, including SMS registration information, will not be sold, shared, transferred, or disclosed to external organizations for marketing or any other non-essential purpose. Mobile opt-in and SMS consent data will not be shared with third parties, except when required by law.

  • Message Frequency: Message frequency varies based on your pool service schedule and customer support inquiries.

  • Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.

  • Opting Out (STOP): You can opt out of receiving SMS communications at any time. To cancel, reply STOP to any text message received from us. After texting STOP, you will receive one confirmation message confirming your unsubscription, and no further SMS messages will be sent.

  • Customer Support: For help, reply HELP, call us at 540-584-1151, email us at contact@aqualitypoolsllc.com, or visit https://www.aqualitypoolsllc.com.

  • Customer Support (HELP): For assistance or inquiries regarding our SMS service, reply HELP to any message or contact us directly at contact@aqualitypoolsllc.com.

4. Data Security and Protection

We maintain administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure, and we restrict access to authorized personnel only. Access to customer details is strictly limited to personnel and systems necessary to fulfill your pool services.

5. Contact Us

If you have questions about this Privacy Policy or our SMS program, contact us at contact@aqualitypoolsllc.com or 540-584-1151. You may also write to us at Aquality Pools LLC, 162 St John Road, Salem, VA 24153.

SMS Support & Customer Care

For help, reply HELP to any message, call 540-584-1151, or email contact@aqualitypoolsllc.com. If you have questions about this Privacy Policy or our SMS program, contact Aquality Pools LLC at 540-584-1151, contact@aqualitypoolsllc.com, or 162 St John Road, Salem, VA 24153.

Terms and Conditions

Effective Date: September 7, 2026

Last Updated: September 7, 2026

Welcome to Aquality Pools LLC. By utilizing our pool maintenance, repair, and cleaning services, or by communicating with us via SMS, you agree to these Terms and Conditions.

1. SMS / Text Messaging Program Terms

  • Program Description: Aquality Pools LLC provides conversational and operational text messages (SMS) to clients regarding appointment scheduling, service reminders, technician arrival updates, chemical service reports, and customer service inquiries.

  • Opt-In Consent: By providing your mobile number to Aquality Pools LLC via our website, service agreement, phone, or in person, you consent to receive operational SMS communications from us.

  • Message Frequency: Message frequency varies depending on your scheduled service frequency and customer support interactions.

  • Message and Data Rates: Standard message and data rates may apply based on your cellular carrier plan.

  • Opt-Out (STOP): You may cancel the SMS service at any time by texting STOP to 540-584-1151. After sending STOP, you will receive one final message confirming your unsubscribe status, and no further messages will be sent unless requested.

  • Customer Support (HELP): For assistance or questions regarding our messaging program, reply HELP to any text message, call us at 540-584-1151, or email contact@aqualitypoolsllc.com.

  • Carrier Liability Disclaimer: Mobile carriers (including but not limited to AT&T, T-Mobile, and Verizon) are not liable for delayed or undelivered messages.

Opt-Out Instructions:

To opt out, reply STOP to any text message from Aquality Pools LLC. After you send STOP, you will no longer receive SMS messages unless you opt in again.

Help Instructions:

For help, reply HELP to any text message or contact Aquality Pools LLC at 540-584-1151 or contact@aqualitypoolsllc.com.

2. Privacy

Your privacy is important to us. Please review our Privacy Policy at https://www.aqualitypoolsllc.com/privacy to understand how we collect and safeguard your information. Mobile opt-in data and consent will not be sold or shared with third parties for marketing purposes.

3. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

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